Our Retailer Services

Our full-service approach to meeting your needs begins with an on-site evaluation of your current facilities and procedures, the technical qualifications required for your own internal quality assurance inspections, and how you handle the issues relating to manufacturer defects.

In-home Servicing

Services calls are categorized by the type of repair to be handled: leather and fabric upholstery repairs, wood furniture (case goods) repairs, and mattress inspections.

Warehouse Deluxing and Repair

Using an "open and inspect" procedure, we can correct manufacturer defects and shipping/handling damage prior to customer delivery.

Parts

Furniture Services 911 LLC can order and warehouse parts and necessary hardware (i.e. sofa legs, mirror brackets, bed slats) for anticipated repairs based on prior usage.

Vendor Defect Documentation and Reporting

Due to the extensive experience working with vendors to reduce manufacturer defects, Furniture Services 911 LLC can recommend and implement a tracking system to identify exchanges due to the same.
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